What our customers say
We build enduring customer relationships by providing reliable fire protection and plumbing services. Thanks to our clients support, our team has earned one of the finest safety performance records in the industry. Let our work speak for itself, check Valley’s customers’ reviews.
Please pass along how much I appreciated the crew you had working here. They were very professional and conscious of their surroundings. I appreciate the time they took every morning to go over what their work plan was for the day, this way I could let our supervisor know what areas we should have our employees stay clear of. I was very happy with the timely completion of the job and the workmanship that went into it. This crew is welcome back in our building anytime. I won’t hesitate calling Valley for any future needs that may arise.
I wanted to follow up with you regarding our recent phone conversation and let you know that Rich did an awesome job throughout the entire project. He went the extra mile in every area to make sure our project was methodically and completed on time.
I will have to award you more projects up north and close to his home!
Skender Construction would like to thank you and the entire Valley Fire Protection team that worked with us to make the NorthShore Place project such a success. We would not have been able to complete such a remarkable project without your help.
We really enjoyed working with Rob and the rest of the Valley team over the last year and appreciate their hard work and dedication. We look forward to working with you and your team again in the future.
I wanted to write to express how well Todd conducted the owner training last week. He was extremely professional, knowledgeable, and answered a barrage of questions from the team with poise and tact. He and Jeff were great to work with throughout the entire project as well and I hope we can work together again in the near future.
I want to thank Valley for responding so quickly and especially Bob for his hard work and attentiveness, he was just great. Can you please send me the NFPA 13 underground flush certificate.
When looking for a company that has THE OVERALL experience and full portfolio in the Fire protection industry,Valley Fire Protection Systems and their team provide just that, the “total experience!”
I’ve had the pleasure of working very closely with both Jody Rossol and Leanne Toellen. These ladies have an extensive knowledge on all procedures, day to day operations, reporting and so much more. Leanne’s superior customer service skills and expertise can be seen through her tireless efforts and due diligence on ALL matters. She continually takes the initiative to keep me abreast of upcoming inspections, provides all documentation in a timely fashion, and takes the time to explain everything in detail.
I look forward to the ongoing relationship with Leanne and the Valley Fire team members. Thank you for always going above and beyond!
Thank you for the report. Valley’s response to this project was exceptional. I want to thank you and your team for assisting us in resolving the issues which were brought up.
I just wanted to say thank you to the both of you for doing your jobs as well as you do. It is a real pleasure dealing with a company with professionals such as you two. My alarm system is inspected and ready to go (on the same day as you received the contract/quote I would like to ad), my sprinkler system is always taken care of without incident (no leaks or valves left open and your technician is always on time), and I still use the subcontractor I found through you guys for the extinguishers.
Again, thank you for the excellent job that you do. Be sure to let me know when you do extinguishers in house so I can contact you for a quote.
Thank you again for the wonderful job Valley Fire did with the fire extinguisher demonstration for the Des Plaines Senior Corp on December 5th. We have received wonderful feedback on how much they enjoyed and learned from the hands on display. I hope we can continue to use your services in the future for other pub ed events.
We could not have done this without the hard work and dedication from all of you and your teams in the field and the office.View review
You guys did a great job on this one both field and office so I’ll be sure to keep you in mind on future work. Many Thanks!View review
I wanted to compliment your company on its timely response and professionalism… It is a truly good feeling to know there is still a spirit of customer satisfaction.View review
As our final inspection takes place tomorrow, let me thank you for a job well done… The crew did an unbelievable job…View review
On behalf of the Batavia Fire Department, I would like to thank you for donating the pipe used to fix the fire pump on our Squad. It was very generous of you to give us these materials at no cost and we really appreciate it.View review
Thought I would take a moment and Thank you and your team Bob/Steve, they both from a Walsh perspective are a pleasure to work with and I look forward to working with again in the future.View review
Shiel Sexton would like to thank you for your hard work and helping this project obtain a higher LEED certification than anticipated.View review
Not even a ceiling tile had a smudge. It was a pleasure to work with your company and I certainly look forward to working with you in the future.View review
I would like to commend you and your staff on this work ethic – their consideration in not disturbing our customers – business and hours of operation. The installation was completed in a professional manor and not obtrusive.View review
The Villa Park Fire Department greatly appreciates Valley Fire Protection’s generosity and willingness to assist us in improving our fire company skills and knowledge.View review
I wanted to thank you and Valley Fire Protection… At no time did I feel that you were giving the matter anything other than your best effort.View review
Your calm manner and easy acceptance of the situation were just what we needed… …thank you for coming to our rescue!View review
“I wanted to thank you and Valley Fire Protection… At no time did I feel that you were giving the matter anything other than your best effort.View review
…we would like to express our appreciation to you for your participation in the 2007 fund-raising campaign.View review
…the professionalism demonstrated by your company serves as a testimonial to your company…View review
This three building project was completed more than 30 days ahead of schedule with minimal interruption to our operations.View review
The men who helped install the system were very considerate of all the residents. They were kind, understanding, dependable and true to their word. They answered all the residents questions with great patience.View review
I would like to express my appreciation to Valley Fire Protection for your quick response.View review
Very impressed! Not only did I get the above services but also I got educated on some preventive maintenance we should have been doing. Don demonstrates an exceptional mastery of professional skills.View review
I was very impressed with the performance of all of the individuals that were part of this project… Thank you for assembling the outstanding Valley Fire Protection Systems team…View review
Mr. Hartel, the behavior of your employees has been exemplary. I feel compelled to make sure you know how much we appreciate them, and Valley Fire Protection.View review
I especially want to thank Ellen Fontanetta for the expeditious manner in which she handled her part of this project. Ellen was always available by phone and did her work in a very conscientious and timely manner.View review
Thanks again for all your long, hard hours to get the job finished - it was very much appreciated!View review
This project had a difficult construction schedule, and the cooperation and communication of your project management, design and field personnel were key factors to the success of the project.View review
Valley's quick response to added work from the Village in the final 2 weeks was very impressive.View review
Valley completed the project quickly and professionally.View review
This project was very unique and required continued supervision and project management. Your companies' responsiveness, ability to adapt and attention to detail have left a lasting impression with us and the owner.View review
Together we are creating a culture and a workplace where zero accidents are expected.View review
Valley’s professional conduct through out the project caught everyone’s attention.View review
We would also like to take a moment and let you know what a great job everyone at Valley Automatic Sprinklers does at all of our buildings that you service.View review
We placed a call to Valley and your service technician, Mark, responded immediately. Mark made the difficult repairs in a quick and professional manner.View review
As the year comes to a close, we want to express our appreciation for the outstanding work accomplished by your firm in the last year.View review
It is very comforting to know that our fire protection systems are being maintained by a professional company with top notch expertise and experience.View review
It was very impressive to have our building back on line within 1-hour of our phone call.View review
We’ve maintained that relationship by doing exactly what your company demonstrated here in working with us responding to this problem quickly, efficiently and with no questions asked.View review
Thank you for your excellent work in performing the 2" drain test that was requested by the insurance company. The owners were very pleased with the quick response from your organization.View review
Please accept my gratitude for this support of Roosevelt University and for our students, who will directly benefit.
When we work with Valley Fire Protection Systems we know we are contracting with a company that will provide the highest level of service, maintain our schedule, work within the parameters of our budget and help solve not create problems. This is why, when I was asked to write this testimonial, I didn’t hesitate to do so.
Valley Fire Protection is an integral part of our team. Our Health Care Projects demand extensive coordination and work within sensitive areas of medical facilities. Valley Fire has always performed exceptionally.
Valley Fire always provides top notch service. From the account reps to the scheduling department (who is always prompt in reaching out) to the technicians out at our properties, Valley Fire never misses a beat when it comes to providing fast, quality service.
Valley Fire’s first class service and outstanding communication make them one of Chicago’s best fire protection companies.
I use Valley Fire Protection at all eight medical office buildings that I manager for annual fire alarm, extinguisher, sprinkler and RPZ testing. VFP is very dependable as they never let an inspection go beyond the scheduled date. I’m very satisfied with VFP and would recommend them to anyone who puts life safety first.
I have been working with Valley Fire for over 10 years. We continue to put our trust in Valley due to their responsiveness, reliability, and overall quality of work at a competitive price. I would recommend Valley Fire Protection to anyone looking for a fire protection company.